Join us for a contact center event unlike any other. From the Expo Hall and education, to site tours and networking, every aspect is designed with your goals in mind. Be part of a community and experience a keen feeling of belonging. Meet approachable speakers eager to share their knowledge. Connect with solution providers ready to take your customer experience to new heights. Return to work with a renewed passion and an action plan for improvements. At ICMI, our goal is to exceed your expectations with a contact center conference designed 100% with your interests in mind.