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Receive and follow up on supply chain grievances.


CONTROL ID
08901
CONTROL TYPE
Business Processes
CLASSIFICATION
Preventive

SUPPORTING AND SUPPORTED CONTROLS




This Control directly supports the implied Control(s):
  • Establish, implement, and maintain a chain of custody or traceability system over the entire supply chain., CC ID: 08878

There are no implementation support Controls.


SELECTED AUTHORITY DOCUMENTS COMPLIED WITH




  • Supply chain companies should establish a grievance mechanism at the organizational level. (Supplement on Tin, Tantalum, and Tungsten Step 1: E, OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas, Second Edition)
  • The organizational department overseeing and supporting due diligence should receive and follow-up on grievances. (Supplement on Tin, Tantalum, and Tungsten Step 4: B.2(c), OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas, Second Edition)
  • The assessment team should receive and assess grievances from interested parties and communicate them to the cooperating companies. (Supplement on Tin, Tantalum, and Tungsten App: B.2(c), OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas, Second Edition)
  • Companies in the supply chain should establish a grievance mechanism at the organizational level and/or mine level. (Supplement on Gold Step 1: ยง I.E, OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas, Second Edition)