Include complaint procedures in the Binding Corporate Rules.

CONTROL ID
12613

CONTROL TYPE
Establish/Maintain Documentation

CLASSIFICATION
Preventive

This Control directly supports the implied Control(s):

Establish, implement, and maintain Binding Corporate Rules for the international transfers of restricted data., CC ID: 12584

There are no implementation support Controls.

Member States shall require the bodies referred to in paragraph 1 of this Article to cooperate effectively for the resolution of cross-border disputes concerning the rights and obligations arising under Titles III and IV. (Art 102(2), DIRECTIVE (EU) 2015/2366 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 November 2015 on payment services in the internal market, amending Directives 2002/65/EC, 2009/110/EC and 2013/36/EU and Regulation (EU) No 1093/2010, and repealing Directive 2007/64/EC)
the complaint procedures; (Art. 47.2.(i), Regulation (EU) 2016/679 of The European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation))