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Define and assign roles and responsibilities for dispute resolution.


CONTROL ID
13626
CONTROL TYPE
Human Resources Management
CLASSIFICATION
Preventive

SUPPORTING AND SUPPORTED CONTROLS



This Control directly supports the implied Control(s):
  • Define and assign workforce roles and responsibilities., CC ID: 13267

There are no implementation support Controls.


SELECTED AUTHORITY DOCUMENTS COMPLIED WITH



  • be the point of contact for the grievance redressal mechanism under the provisions of this Act; (ยง 10.(2)(a)(iv), Digital Personal Data Protection Act, 2023, August 11, 2023)
  • the identification, assessment and management of conflicts of interest; (4.6 36(c), Final Report on EBA Guidelines on outsourcing arrangements)
  • Focus quality management on customers by determining their requirements and aligning them to the IT standards and practices. Define roles and responsibilities concerning conflict resolution between the user/customer and the IT organisation. (PO8.4 Customer Focus, CobiT, Version 4.1)