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Establish, implement, and maintain customer terms and conditions.


CONTROL ID
13666
CONTROL TYPE
Establish/Maintain Documentation
CLASSIFICATION
Preventive

SUPPORTING AND SUPPORTED CONTROLS




This Control directly supports the implied Control(s):
  • Plan for selling facilities, technology, or services., CC ID: 06893

This Control has the following implementation support Control(s):
  • Refrain from charging a fee for the provision of services, as necessary., CC ID: 14212
  • Include customer risks in the customer terms and conditions., CC ID: 13669


SELECTED AUTHORITY DOCUMENTS COMPLIED WITH




  • AIs should seek to protect the interests of all types of customers when offering e-banking services to them. In particular, AIs should respect the spirit of the Treat Customers Fairly Charter (TCF) and comply with the Code when offering e-banking services to their personal customers. This includes, … (§ 4.4.1, Hong Kong Monetary Authority Supervisory Policy Manual TM-E-1 Risk Management of E-Banking, V.3)
  • A memorandum of each brokerage order, and of any other instruction, given or received for the purchase or sale of a security-based swap, whether executed or unexecuted. The memorandum must show the terms and conditions of the order or instructions and of any modification or cancellation thereof; the… (§ 240.17a-3 (a)(6)(ii), 17 CFR Part 240.17a-3 - Records to be made by certain exchange members, brokers and dealers)