Back

Include service design and transition in the change control program.


CONTROL ID
13920
CONTROL TYPE
Establish/Maintain Documentation
CLASSIFICATION
Preventive

SUPPORTING AND SUPPORTED CONTROLS



This Control directly supports the implied Control(s):
  • Establish, implement, and maintain a change control program., CC ID: 00886

There are no implementation support Controls.


SELECTED AUTHORITY DOCUMENTS COMPLIED WITH



  • changes to services with the potential to have a major impact on customers or other services as determined by the change management policy; (§ 8.5.1.2 ¶ 2(b), ISO/IEC 20000-1:2018, Information technology — Service management —Part 1: Service management system requirements, Third Edition)
  • new services with the potential to have a major impact on customers or other services as determined by the change management policy; (§ 8.5.1.2 ¶ 2(a), ISO/IEC 20000-1:2018, Information technology — Service management —Part 1: Service management system requirements, Third Edition)