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Monitor service availability when implementing the service management monitoring and metrics program.


CONTROL ID
13921
CONTROL TYPE
Monitor and Evaluate Occurrences
CLASSIFICATION
Detective

SUPPORTING AND SUPPORTED CONTROLS




This Control directly supports the implied Control(s):
  • Establish, implement, and maintain a service management monitoring and metrics program., CC ID: 13916

This Control has the following implementation support Control(s):
  • Compare the performance metrics of service availability against their targets, as necessary., CC ID: 13922


SELECTED AUTHORITY DOCUMENTS COMPLIED WITH




  • Continuous real-time monitoring of the capacity and availability of online services is performed. (Control: ISM-1581; Revision: 3, Australian Government Information Security Manual, June 2023)
  • Continuous real-time monitoring of the capacity and availability of online services is performed. (Control: ISM-1581; Revision: 3, Australian Government Information Security Manual, September 2023)
  • The logging and monitoring software is designed redundantly in order to also monitor the security and availability of the customer systems in the event of failures. (Section 5.6 RB-16 Description of additional requirements (confidentiality and availability) ¶ 1, Cloud Computing Compliance Controls Catalogue (C5))
  • Service availability shall be monitored, the results recorded and compared with the targets. Unplanned non-availability shall be investigated and necessary actions taken. (§ 8.7.1 ¶ 3, ISO/IEC 20000-1:2018, Information technology — Service management —Part 1: Service management system requirements, Third Edition)