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Include communications in the environmental management system.


CONTROL ID
15199
CONTROL TYPE
Establish/Maintain Documentation
CLASSIFICATION
Preventive

SUPPORTING AND SUPPORTED CONTROLS




This Control directly supports the implied Control(s):
  • Establish, implement, and maintain an environmental management system., CC ID: 14945

There are no implementation support Controls.


SELECTED AUTHORITY DOCUMENTS COMPLIED WITH




  • At a branch, install communication equipment such as a telephone or an interphone in a conspicuous place for customers near the automated equipment in the ATM room, so that when the equipment fails a customer can quickly inform and contact a person in charge in a working room, a control center, etc. (F111.1. ¶ 1, FISC Security Guidelines on Computer Systems for Financial Institutions, Ninth Edition, Revised March 2020)
  • The organization shall establish, implement and maintain the process(es) needed for internal and external communications relevant to the environmental management system, including: (§ 7.4.1 ¶ 1, ISO 14001:2015 - Environmental management systems — Requirements with guidance for use, Third Edition)
  • An organization should establish processes for communication relevant to the environmental management system, taking into account the organization's compliance obligations. These processes should identify: (7.4.1 ¶ 1, ISO 14004:2016, Environmental management systems — General guidelines on implementation, Third Edition)
  • what information needs to be communicated; (7.4.1 ¶ 1 Bullet 1, ISO 14004:2016, Environmental management systems — General guidelines on implementation, Third Edition)
  • when or under what circumstances it needs to be communicated; (7.4.1 ¶ 1 Bullet 2, ISO 14004:2016, Environmental management systems — General guidelines on implementation, Third Edition)
  • to whom it needs to be communicated; (7.4.1 ¶ 1 Bullet 3, ISO 14004:2016, Environmental management systems — General guidelines on implementation, Third Edition)
  • how it will be communicated. (7.4.1 ¶ 1 Bullet 4, ISO 14004:2016, Environmental management systems — General guidelines on implementation, Third Edition)
  • Communication of environmental information should be based on, and consistent with, the information generated within the environmental management system, including the internal evaluation of the organization's environmental performance (see 9.1). (7.4.1 ¶ 3, ISO 14004:2016, Environmental management systems — General guidelines on implementation, Third Edition)
  • In determining how it intends to communicate, the organization should consider different communication methods that can encourage understanding and acceptance of the organization's environmental management efforts and promote dialogue with interested parties. Methods of communication include, for ex… (7.4.1 ¶ 4, ISO 14004:2016, Environmental management systems — General guidelines on implementation, Third Edition)
  • The organization should consider and respond to relevant questions, concerns, or other communicated inputs to its environmental management system. It can be beneficial to establish a process for receiving and responding to such internal and external communications. (7.4.1 ¶ 5, ISO 14004:2016, Environmental management systems — General guidelines on implementation, Third Edition)
  • Determining significant environmental aspects and associated environmental impacts is necessary in order to determine where control or improvement is needed and to set priorities for management action (see 6.1.2.5) based primarily on environmental factors. The organization's environmental policy, en… (6.1.2.1 ¶ 3, ISO 14004:2016, Environmental management systems — General guidelines on implementation, Third Edition)
  • the needs and expectations of, and communication with, interested parties; (5.2 ¶ 3(c), ISO 14004:2016, Environmental management systems — General guidelines on implementation, Third Edition)
  • Some communications need not be documented if there is no added benefit to the environmental management system, e.g. informal communications. The organization should take into account its nature and size, its significant environmental aspects, and the nature and needs and expectations of its interes… (7.4.1 ¶ 7, ISO 14004:2016, Environmental management systems — General guidelines on implementation, Third Edition)
  • gather information, or make inquiries, including from relevant interested parties (see 4.2); (7.4.1 ¶ 8 Bullet 1, ISO 14004:2016, Environmental management systems — General guidelines on implementation, Third Edition)
  • determine the target audience(s) and their needs for information or dialogue; (7.4.1 ¶ 8 Bullet 2, ISO 14004:2016, Environmental management systems — General guidelines on implementation, Third Edition)
  • select information relevant to the audience's interests; (7.4.1 ¶ 8 Bullet 3, ISO 14004:2016, Environmental management systems — General guidelines on implementation, Third Edition)
  • decide on the information to be communicated to the target audience(s); (7.4.1 ¶ 8 Bullet 4, ISO 14004:2016, Environmental management systems — General guidelines on implementation, Third Edition)
  • determine which methods and formats are appropriate for communication; (7.4.1 ¶ 8 Bullet 5, ISO 14004:2016, Environmental management systems — General guidelines on implementation, Third Edition)
  • evaluate and periodically determine the effectiveness of the communications process. (7.4.1 ¶ 8 Bullet 6, ISO 14004:2016, Environmental management systems — General guidelines on implementation, Third Edition)
  • Communication between and among the levels and functions within an organization is crucial to the effectiveness of the environmental management system. For example, communication is important for problem solving, coordination of activities, follow up on action plans, and further development of the e… (7.4.2 ¶ 1, ISO 14004:2016, Environmental management systems — General guidelines on implementation, Third Edition)
  • Communication with external interested parties can be an important and effective tool for environmental management. An organization should take into account communication requirements associated with its compliance obligations and its communication processes (see 7.4.1), and communicate information … (7.4.3 ¶ 1, ISO 14004:2016, Environmental management systems — General guidelines on implementation, Third Edition)
  • Communications to external interested parties regarding the organization's environmental performance should be accurate, reliable and verifiable (see ISO/TS 14033). Claims related to environmental performance can, for example, be in the form of organizational sustainability reports, promotional lite… (7.4.3 ¶ 3, ISO 14004:2016, Environmental management systems — General guidelines on implementation, Third Edition)