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Establish, implement, and maintain system tracking documentation.


CONTROL ID
15266
CONTROL TYPE
Establish/Maintain Documentation
CLASSIFICATION
Preventive

SUPPORTING AND SUPPORTED CONTROLS




This Control directly supports the implied Control(s):
  • Establish, implement, and maintain a Configuration Management program., CC ID: 00867

This Control has the following implementation support Control(s):
  • Include prioritization codes in the system tracking documentation., CC ID: 15283
  • Include the type and category of the request in the system tracking documentation., CC ID: 15281
  • Include contact information in the system tracking documentation., CC ID: 15280
  • Include the username in the system tracking documentation., CC ID: 15278
  • Include a problem description in the system tracking documentation., CC ID: 15276
  • Include affected systems in the system tracking documentation., CC ID: 15275
  • Include root causes in the system tracking documentation., CC ID: 15274
  • Include the name of who is responsible for resolution in the system tracking documentation., CC ID: 15273
  • Include current status in the system tracking documentation., CC ID: 15272


SELECTED AUTHORITY DOCUMENTS COMPLIED WITH




  • Tracking system documentation that includes: (App A Objective 16:3b, FFIEC Information Technology Examination Handbook - Architecture, Infrastructure, and Operations, June 2021)