Back

Report on the percentage of complaints received about products or delivered services.


CONTROL ID
07199
CONTROL TYPE
Actionable Reports or Measurements
CLASSIFICATION
Preventive

SUPPORTING AND SUPPORTED CONTROLS



This Control directly supports the implied Control(s):
  • Monitor compliance with the Quality Control system., CC ID: 01023

There are no implementation support Controls.


SELECTED AUTHORITY DOCUMENTS COMPLIED WITH



  • The organization as part of its quality management program, must provide written documentation of identification and tracking and trending of performance measures relevant to the scope of the accreditation including, but not limited to complaints. (CORE - 21(b)(ii), URAC Health Utilization Management Standards, Version 6)