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Establish, implement, and maintain error handling procedures for the sale of products and services.


CONTROL ID
13488
CONTROL TYPE
Establish/Maintain Documentation
CLASSIFICATION
Preventive

SUPPORTING AND SUPPORTED CONTROLS




This Control directly supports the implied Control(s):
  • Acquisition or sale of facilities, technology, and services, CC ID: 01123

There are no implementation support Controls.


SELECTED AUTHORITY DOCUMENTS COMPLIED WITH




  • Establishing exception handling procedures for service or product issues related to vendors and business partners (¶ 3.150 Bullet 5, Reporting on Controls at a Service Organization: Relevant to Security, Availability, Processing Integrity, Confidentiality, or Privacy (SOC2), current as of January 1, 2018)
  • The entity establishes exception handling procedures for service or product issues related to vendors and business partners. (CC9.2 Establishes Exception Handling Procedures From Vendors and Business Partners, Trust Services Criteria)
  • The entity establishes exception handling procedures for service or product issues related to vendors and business partners. (CC9.2 ¶ 2 Bullet 5 Establishes Exception Handling Procedures From Vendors and Business Partners, Trust Services Criteria, (includes March 2020 updates))