Back

Establish and maintain a service catalog.


CONTROL ID
13634
CONTROL TYPE
Establish/Maintain Documentation
CLASSIFICATION
Preventive

SUPPORTING AND SUPPORTED CONTROLS



This Control directly supports the implied Control(s):
  • Operational management, CC ID: 00805

This Control has the following implementation support Control(s):
  • Include a service description in the service catalog., CC ID: 13917
  • Include relationships and dependencies between services in the service catalog, as necessary., CC ID: 13914
  • Include Service Level Agreements in the service catalog, as necessary., CC ID: 13636
  • Include Information Technology services in the service catalog, as necessary., CC ID: 13635
  • Categorize services in the service catalog., CC ID: 14419
  • Communicate the service catalog to interested personnel and affected parties., CC ID: 13910


SELECTED AUTHORITY DOCUMENTS COMPLIED WITH



  • The purpose of the service catalogue management practice is to provide a single source of consistent information on all services and service offerings, and to ensure that it is available to the relevant audience. (5.2.10 ¶ 1, ITIL Foundation, 4 Edition)
  • The types of products and services it offers and the markets it serves (i.e., the types of customers and beneficiaries targeted, and the geographic locations where products and services are offered). (§ 1. Step 1. Activities ¶ 1 Bullet 3, GRI 3: Material Topics 2021)
  • list of services; (§ 6.3 ¶ 2(a), ISO/IEC 20000-1:2018, Information technology — Service management —Part 1: Service management system requirements, Third Edition)
  • service catalogue(s); (§ 7.5.4 ¶ 1(g), ISO/IEC 20000-1:2018, Information technology — Service management —Part 1: Service management system requirements, Third Edition)
  • The organization shall create and maintain one or more service catalogues. The service catalogue(s) shall include information for the organization, customers, users and other interested parties to describe the services, their intended outcomes and dependencies between the services. (§ 8.2.4 ¶ 1, ISO/IEC 20000-1:2018, Information technology — Service management —Part 1: Service management system requirements, Third Edition)
  • updates to the service catalogue(s). (§ 8.5.2.2 ¶ 1(g), ISO/IEC 20000-1:2018, Information technology — Service management —Part 1: Service management system requirements, Third Edition)