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Post contact information in an easily seen location at facilities.


CONTROL ID
13812
CONTROL TYPE
Communicate
CLASSIFICATION
Preventive

SUPPORTING AND SUPPORTED CONTROLS



This Control directly supports the implied Control(s):
  • Establish, implement, and maintain a consumer complaint management program., CC ID: 04570

There are no implementation support Controls.


SELECTED AUTHORITY DOCUMENTS COMPLIED WITH



  • As a minimum, a contact address and/or telephone number where customers can get in touch with the branch should be displayed in the store, and a responsible staff member for customer correspondence should also be appointed to ensure the reception of notification from customers. (P120.3., FISC Security Guidelines on Computer Systems for Financial Institutions, Ninth Edition, Revised March 2020)
  • Installation of telephones for emergency allows immediate notification of fire or other state of emergency to a central control and monitoring station (central monitoring room, disaster control center, etc.) and relevant operational units. The telephones for emergency should be used only for disaste… (F38.2. ¶ 1, FISC Security Guidelines on Computer Systems for Financial Institutions, Ninth Edition, Revised March 2020)
  • In a conspicuous place near the automated device in an ATM room, install a guide sign indicating how to inform or contact a person in charge in the event of equipment failure. (F111.3. ¶ 1, FISC Security Guidelines on Computer Systems for Financial Institutions, Ninth Edition, Revised March 2020)
  • In the ATM rooms, proper guideboards or other information signs including the methods of communication and notification in an emergency should be installed in a conspicuous place near the ATM. (F112.4., FISC Security Guidelines on Computer Systems for Financial Institutions, Ninth Edition, Revised March 2020)
  • The emergency call systems intended to inform the business room, control center, and other related divisions of any emergency situation having occurred in the ATM room of branch offices should be installed in a conspicuous place for the customers near the automatic device and identified with a sign … (F112.1., FISC Security Guidelines on Computer Systems for Financial Institutions, Ninth Edition, Revised March 2020)
  • The information referred to in paragraph 3 shall be mentioned in a clear, comprehensive and easily accessible way on the website of the payment service provider, where one exists, at the branch, and in the general terms and conditions of the contract between the payment service provider and the paym… (Art 101(4), DIRECTIVE (EU) 2015/2366 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 November 2015 on payment services in the internal market, amending Directives 2002/65/EC, 2009/110/EC and 2013/36/EU and Regulation (EU) No 1093/2010, and repealing Directive 2007/64/EC)
  • Mechanisms that are easy to use and readily accessible by the public; (PM-26a., Control Baselines for Information Systems and Organizations, NIST SP 800-53B, Privacy Control Baseline, October 2020)
  • Mechanisms that are easy to use and readily accessible by the public; (PM-26a., Cybersecurity Supply Chain Risk Management Practices for Systems and Organizations, NIST Special Publication 800-161, Revision 1, Appendix A, C-SCRM Level 2 Controls)
  • Mechanisms that are easy to use and readily accessible by the public; (PM-26a., Cybersecurity Supply Chain Risk Management Practices for Systems and Organizations, NIST Special Publication 800-161, Revision 1, Appendix A, C-SCRM Level 3 Controls)
  • Mechanisms that are easy to use and readily accessible by the public; (PM-26a., Security and Privacy Controls for Information Systems and Organizations, NIST SP 800-53, Revision 5)
  • Mechanisms that are easy to use and readily accessible by the public; (PM-26a., Security and Privacy Controls for Information Systems and Organizations, NIST SP 800-53, Revision 5.1.1)