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Compare the performance metrics of service availability against their targets, as necessary.


CONTROL ID
13922
CONTROL TYPE
Monitor and Evaluate Occurrences
CLASSIFICATION
Detective

SUPPORTING AND SUPPORTED CONTROLS



This Control directly supports the implied Control(s):
  • Monitor service availability when implementing the service management monitoring and metrics program., CC ID: 13921

There are no implementation support Controls.


SELECTED AUTHORITY DOCUMENTS COMPLIED WITH



  • The purpose of the availability management practice is to ensure that services deliver agreed levels of availability to meet the needs of customers and users. (5.2.1 ¶ 1, ITIL Foundation, 4 Edition)
  • Service availability shall be monitored, the results recorded and compared with the targets. Unplanned non-availability shall be investigated and necessary actions taken. (§ 8.7.1 ¶ 3, ISO/IEC 20000-1:2018, Information technology — Service management —Part 1: Service management system requirements, Third Edition)